Sur Return Policy


We hope you are completely satisfied with your purchase. If for whatever reason you are not absolutely happy where are several options available for return or exchange. 

1. Return Policy for Shoes

You can return unworn shoes if you are not happy with your order. If you purchased shoes without using special promotions discount code and/or shoes there were not on sale you can return unworn shoes for a refund (less shipping) within 30 days from your purchase (please note, the price of shipping will not be returned).  After 30 days unfortunately we can't provide a refund or exchange.

All sale merchandise and items purchased during promotional offers are final sale and can not be returned for a refund. You can still exchange such items within 30 days of your purchase.

JuliaBella Store follows Amazon return and restocking fee policy that is considered standard in the industry.  To compensate for the warehouse and labor costs JuliaBella charges 5% restocking fee.

2. Returns Initiation

To start the return process please send us an e-mail at